Part 2: Johannesburg and Ankara

Split image of urban housing: modern waterfront apartments beside crowded hillside shacks, titled “Bridging the Urban Digital Divide”

The analysis in this study was performed using Crowd SiteIntel. Click here to request a demo.

According to the ITU, there are 2.9 Billion unconnected or under-connected people across the world. At M2Catalyst, our aim is to identify exactly where they are in urban, rural, and remote areas. 

Access to mobile broadband is viewed by governments, the telecom industry, corporations, educational entities, and citizens alike as critical for the progress of humanity. Can children excel academically without adequate access to mobile broadband? Can adults work remotely and maintain their jobs without it? Can citizens take advantage of the many health services that are offered via the web without it? The answer in each case is a resounding “No, they cannot.” Hence, the necessity (and urgency) to bridge the digital divide.

In the previous M2Catalyst Digital Divide Studies , we analyzed the rural and agricultural regions of the world and identified tens of millions of locations (down to 1 square KM areas) where people are unconnected or under-connected. In this new Urban Digital Divide study, we will focus on city centers around the world where disadvantaged citizens have either no access or very limited access to mobile broadband.

The Urban Digital Divide: 2 International Cities

The M2Catalyst Urban Digital Divide Global Study begins with the analysis of two areas in the Ankara, Turkey metropolitan area; comparing Sincan and Downtown Ankara. The study concludes with the analysis of two areas in the Johannesburg, South Africa metropolitan area; comparing Soweto and Sandton. We analyzed the mobile network performance in disadvantaged neighborhoods versus the wealthier areas in each city. Focusing solely on 4G and 5G signal strength, we found in each of these areas, as demonstrated in the screenshots below, a great disparity between the Quality of Service for the economic haves (3, 4 or 5 bars) and the economic have-nots (one bar or no service). 


Ankara, Turkey

Two side-by-side stacked bar charts with green, yellow, and red segments comparing survey responses.

Sincan's chart and map indicate a high need for network improvements.

Map with a red circle highlighting a dense red, yellow, and green cluster of locations on city streets.

Downtown Ankara's chart and map indicate a low need for network improvements.


Google Maps street map with a blue-circled green heatmap overlay centered on a location

Johannesburg, South Africa

Two stacked bar charts labeled “Signal Panel,” with green, yellow, and red segments comparing percentages.

Soweto's chart and map indicate a high need for network improvements while Sandton shows a low need for them.

Map of Johannesburg with two highlighted circular areas in yellow and green grids.

Thus, even though mobile network operators have invested enormous amounts of money and have done an admirable job in rolling out 4G and 5G, much work still needs to be done to achieve Quality of Service parity between the rich and poor within U.S. urban environments.


To request a demo of our Crowd SiteIntel platform, please click the button below and fill out our enterprise contact form.


More About The Network Cell Info Community

Millions of app users globally have contributed trillions of network performance measurements.

Two dark-themed smartphone screens showing an app report: 343 likes and a flagged report message with an OK button.

How does the Network Cell Info community help bridge the digital divide? We provide the No Signal Data back to Mobile Network Operators for free.

Infographic on the “virtuous cycle” of 5G: better Wi‑Fi, network sharing, and improved user signal performance.

Download the free M2Catalyst app, Network Cell Info Lite , to submit network performance data in your area.

M2Catalyst reports the no-signal readings (dead zones) to MNOs for free. If you work for an MNO, please contact via our form at , www.m2catalyst.com/contact


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