A Look Inside America's Digital Divide: Washington, VA & Washington, DC

When it comes to mobile connectivity, coverage maps often look impressive on paper. Streets and highways light up with strong signals, giving the impression of blanket coverage. But step inside a busy airport terminal, a sprawling mall, or a corporate campus—and the story can change dramatically. Indoor connectivity remains one of the toughest challenges for mobile network operators. Crowds of people, thick walls, complex building layouts, and overlapping cell coverage all contribute to weak signal quality. For users, it means dropped calls, slow apps, and frustrating experiences. For operators and venue owners, it means missed opportunities. This is where M2Catalyst’s Crowd SiteIntel (CSI) delivers a fresh perspective—making indoor signal problems visible, quantifiable, and fixable. Indoor vs. Outdoor: How CSI Filters Signal Quality Traditional coverage studies don’t always distinguish between outdoor and indoor conditions. Yet, the difference is critical. With CSI’s indoor/outdoor filter, decision-makers can separate signal quality readings inside buildings from those collected outdoors. This allows operators to: Pinpoint specific structures where RSRP, RSRQ, or SINR degrade sharply Compare indoor vs. outdoor performance across the same area Quantify user experiences within malls, airports, train stations, and corporate campuses Instead of vague assumptions about indoor coverage, CSI provides polygon-level building insights—a powerful way to identify where customers struggle most. Identifying Coverage Gaps in Complex Indoor Environments Crowdsourced measurements from over 200 countries reveal consistent pain points: Airports: Even in some of the world’s best airports, terminals often have “shadow zones” where SINR drops dramatically. Travelers expecting seamless connectivity often get lag instead. Shopping Centers: Multi-floor malls with concrete cores and underground sections are notorious for signal gaps, especially in parking garages. Corporate Campuses: Even world-class offices experience poor indoor RSRP in conference halls, impacting collaboration and productivity. Hospitals & Healthcare Facilities: Thick walls, shielding materials, and sprawling layouts often block signals. Yet these are high-stakes environments where connectivity is essential for staff, patients, and visitors. Universities & Schools: Large campuses with multiple buildings often show poor indoor RSRP in lecture halls, libraries, and dormitories, impacting both staff and students. Sports Arenas & Event Venues: Stadiums and arenas pose extreme challenges due to user density, resulting in poor SINR and data congestion. Hotels & Resorts: Multi-floor layouts, basements, and conference areas often create blind spots—critical for business travelers and events. Transit Hubs: Subway stations and train depots frequently act as coverage blind spots By mapping these environments, CSI allows operators and infrastructure partners to prioritize upgrades where they matter most: high-traffic indoor venues where network demand peaks. Fixing Indoor Coverage: Small Cells, DAS, and Beyond The good news? Indoor coverage issues are solvable—if you know where to look. Armed with CSI data, RF engineers and planners can determine whether an area requires: Small Cells to boost coverage in targeted zones Distributed Antenna Systems (DAS) for large, complex buildings Wi-Fi Offloading strategies to support high user density Because CSI pinpoints problems down to the building polygon, operators can deploy infrastructure precisely—reducing wasted spend and improving ROI on network investments. A Win-Win for Enterprise Customers Solving indoor connectivity isn’t just a technical win—it’s a business win. Enterprise Sales Teams can use CSI insights to target B2B opportunities, approaching venue owners and corporate clients with clear data on their pain points. Venue Owners benefit by providing better customer experiences—stronger signal means longer dwell time, better tenant satisfaction, and more revenue. Operators gain by improving network quality in high-value locations, enhancing customer loyalty while reducing churn. Indoor connectivity has long been seen as a headache. With CSI, it becomes a competitive advantage. Conclusion As mobile usage shifts increasingly indoors, the ability to diagnose and solve indoor signal problems is no longer optional—it’s essential. Crowd SiteIntel puts building-level visibility into the hands of operators, engineers, and business teams alike. By mapping the world’s largest malls, airports, and campuses, CSI reveals the gaps that matter most—and empowers the industry to close them faster. In short, better insights mean better experiences. And nowhere is that more important than the places people spend the most time—indoors. Contact us today and discover how Crowd SiteIntel pinpoints in-building coverage gaps with polygon-level accuracy.

Introduction: The Speed Bottleneck in Traditional RF Optimization Mobile network optimization is the domain of seasoned RF engineers—experts equipped with specialized tools and years of experience. These professionals perform site-by-site analysis, comb through performance data, and model coverage areas. While effective, this process is time-consuming, expensive, and often reactive. Today, the telecom industry is facing a new era of demands: faster rollouts, denser networks, and increasingly complex deployment environments. The traditional RF optimization model simply cannot keep up. This is where Crowd SiteIntel (CSI), M2Catalyst’s powerfulplatform, is redefining what’s possible for those looking to leverage AI. Expanding Access to Network Intelligence: Empowering More Teams Without Replacing RF Experts Crowd SiteIntel is designed to complement the expertise of RF professionals while expanding access to network insights across the organization. By putting AI-powered tools in the hands of planners, regulators, and business teams, RF engineers can focus on high-value tasks—without being pulled into every data request or early-stage analysis. With the ability to analyze over 1,000 sites per hour, CSI drastically reduces the time required for: Competitive benchmarking Small cell site planning Rural connectivity planning Coverage gap identification In-building network performance analysis Instead of requiring weeks of manual field testing or drive tests, users can access actionable insights within hours. The AI Advantage: Key Features Powering CSI Trillions of Data Points CSI aggregates and analyzes trillions of crowdsourced measurements from real user devices. These data include: RSRP, RSRQ, SINR Band/frequency PCI and eNodeB mappings Indoor vs. outdoor usage context Automated Site Analysis Using AI algorithms, CSI can rapidly: Map cell coverage by polygon or signal strength range Detect overlapping coverage and under-utilized sectors Rank sites by quality, usage, or customer experience impact S mart Filtering for Strategic Planning Users can quickly filter insights based on: Geography (custom polygon or radius) Indoor-only or outdoor-only signals Dead zones vs. fringe coverage First-seen/last-seen data for detecting outdated or inactive infrastructure Global Roaming and Partner Network Evaluation Beyond domestic planning, CSI offers insights into roaming experiences across 200+ countries, helping MNOs identify weak links in their partner ecosystems. Real-World Speed: How CSI Saves Time and Expands Visibility Crowd SiteIntel has been successfully used to evaluate thousands of cell sites across diverse regions, cutting analysis timelines from weeks to hours. Whether performing competitive benchmarking across an entire city within a few clicks or identifying dead zones in remote rural areas, CSI delivers a high-speed alternative to traditional drive testing. For example: Planners can scan thousands of square kilometers with polygon-level granularity Infrastructure teams can assess network load and performance using real-world, device-level data—without relying solely on field measurements Sales and marketing can pinpoint locations where network quality is already strong—ideal for promoting high-performance services or targeting B2B opportunities These time-saving capabilities empower teams across the organization to make faster, more confident decisions while allowing RF engineers to focus on complex optimization tasks. Unlocking New Users: Who Can Use These Powerful Tools? With CSI, network intelligence becomes accessible far beyond the engineering team. It empowers: Strategic Planners: Forecast where demand is outpacing supply and identify areas primed for expansion Government Regulators: Validate coverage claims to inform broadband subsidy decisions and ensure compliance with public funding initiatives like BEAD Sales & Marketing Teams: Promote services in strong-signal areas and support competitive differentiation Rural ISPs & WISPs: Pinpoint underserved locations and evaluate competitive network quality before entering new markets CSI can also support scraping and screening potential new entrants in a region—helping decision-makers monitor the evolving network landscape and respond to emerging competition faster. Rather than replacing RF engineers, CSI enhances their effectiveness by streamlining routine assessments and enabling cross-functional collaboration with data that’s accessible, trusted, and immediately actionable. From Reactive to Proactive: A New Paradigm for Optimization Traditionally, operators would wait for customer complaints, hire consultants, and deploy testing teams. CSI enables a proactive approach: Predict churn based on degrading signal quality Identify roaming partner issues before users do Pre-plan for seasonal load or special events This kind of forward-looking intelligence supports better investment decisions and ultimately improves customer experience. Conclusion: The Future of RF Optimization is Faster, Smarter, and More Accessible Crowd SiteIntel, M2Catalyst’s platform represents a turning point in telecom operations for those looking to leverage AI. It allows organizations to leapfrog legacy processes and gain immediate visibility into network performance. Whether you're an MNO, regulator, infrastructure provider, or analyst, you now have access to the same kind of insights RF engineers use—amplifying collaboration across your organization. With CSI, engineers and non-engineers alike can move faster, act smarter, and make better decisions together. With CSI, the data speaks for itself—and it speaks fast. Contact us for a demo of the Crowd SiteIntel platform today.